FAQs

Frequently Ask Question

Store information

• Where are you located?
  • Expo Commercial Center 82, Derupa St., Maysan, Valenzuela City
  • (02) 8-245-82-66
  • Waze: Jabs Furniture marketing

• What time does your store open?
  • Monday to Sunday: 9:00 am to 6:30 pm
• Are you open during holidays?
  • Yes, we are open and happy to serve you!

Payment

• Modes of Payment
  • Paypal
  • Credit Card (Mastercard or Visa)
  • Bank Deposit (BDO)
  • Cash on Delivery

Delivery

• Do you deliver?
  • Yes, within metro manila and nearby provinces.
• How much do you charge for delivery?
  • We have in-house deliveries. Fixed delivery fee depends on your delivery address.
  • 3rd party courier is also available like Grab, Lalamove, Transportify, etc.
• How long does delivery take?
  • Our estimated delivery time will depend on the stock’s availability.
  • For Metro Manila, Bulacan, and Cavite Areas:
    • In Stock – 1 to 3 days (weekends included)
    • Preorder – 3 to 5 days (business days)
    • Sofa Sets (Made to order) – 7 to 21 days (except Sunday)
    • Mattress (Made to order) – 7 to 21 days (business days)
• For Other Areas:
  • Additional 1 to 5 days.
  • All deliveries will be pre-booked and must be signed for. If you are out when our delivery team arrives, we will message and email you to give us a call to arrange a new delivery date. Please note that there may be an additional charge for failed delivery where the failure to deliver is no fault of ours, or where less than 24 hours’ notice is given for a customer cancellation.
• Delivery time
  • We deliver from 8 am to 7 pm only.

Product Availability

• Product status
  • As much as possible all items featured are either in stock and available at the time of ordering or are produced to order with the estimated lead-time available on site. Unless it gets sold out.
  • We highly recommend inquiring the stock availability for faster transaction.
• Items that are not posted on our website
  • You can provide us with photos and prices of items that we do not have.
  • We can find it for you for cheaper price compare to other stores.

The item I ordered is different from the picture posted?

• Images of Products displayed on our Website are for illustrative purposes only. They may not represent the actual size and color of the products as we only acquire these from our suppliers.
• Also, we cannot guarantee that the way your computer displays colors will accurately reflect the colors of the products.

Returns and Cancellations

• Please view our Returns and Cancellations page for further information.

Customer Care

• What happens if my furniture is damage on delivery?
  • If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.
  • The delivery team will send us an incident report, then it will be logged to your order number, and assessed for necessary further action.
  • We will then contact you to arrange a technician to visit and repair the problem to manufacturing standards within 7 days.
  • If it’s unrepairable, we will replace the furniture or give a refund included of any charges.
  • The products must be in our possession before the refund is given.
• What if the damage is discovered after delivery?
  • You should complete an Incident form as soon as possible or at the latest within 7 days of receiving the products on our website.
  • We will contact you to arrange a technician to visit and repair the problem. If the technician is unable to resolve the problem, he will discuss your options including returning or repairing the product to manufacturing standards, generally within 14 days.
  • In the event that a repair cannot be made, we will replace the furniture.

Note: Problems that develop after 30 days of Delivery: In the unlikely event that one of our items is to develop any damages after 30 days, please contact us via email or mobile. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.

Returns and Cancellations

• At Furniture Express, your satisfaction is our most priority. We want to make your experience as smooth and perfect as possible.
• The following cancellations and returns information apply to online orders only and excludes made to order items. For walk-in orders, please contact our store directly.
• Whether you want to cancel your order pre-delivery, return an item after delivery, or experience any kind of problem, here’s how we can help.
• Pre-order Cancellation
  • If you wish to cancel your online order at any time prior to delivery with no charges, all you need to do is advise us either by call, text, email, or thru our Facebook Page. Our contact details can be found at the bottom of the page.
  • Once we’ve confirmed that we’ve received your cancellation pre delivery, you’ll receive a full refund to the original payment method used to pay for the order.
  • Refunds made to a credit or debit card or via PayPal may not show in your account straightaway due to the clearing time required by banks to process the refund. Please contact your card issuer or bank directly with any queries.
• On the day Cancellation
  • Once cancellation was made upon delivery, the customer is subjected to 30% restocking fee from the total amount purchased excluded of delivery charge.
  • We do not cancel thru credit or debit card or via PayPal, all refunds will only be processed thru online bank transfer.
• Return of damage items
  • You should complete an Incident form as soon as possible or at the latest within 7 days of receiving the products on our website.
  • We will contact you to arrange a technician to visit and repair the problem. If the technician is unable to resolve the problem, we will discuss your options including returning or repairing the product to manufacturing standards, generally within 14 days.
  • In the event that a repair cannot be made, we will replace the furniture.

Note: Problems that develop after 30 days of Delivery: In the unlikely event that one of our items is to develop any damages after 30 days, please contact us via email or mobile. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.

About us

• Furniture Express PH is owned and operated by JABS Furniture Marketing, it is a family owned business that’s been in the industry for almost 30 years serving imported and local products for your home, office, and business.

• We promote cheaper but high-quality products that can cater to all types of customers and a service that is exceptionally accommodating yet fast and reliable.