Terms & Conditions

Creating the contract

• Acceptance of order
  1. After you have submitted your Order we will send you an order acknowledgement email shortly. Please note that this email is an acknowledgement and not acceptance of your order. You should note that:
     1. We are not obliged to accept your Order and no contract exists between us for those Products at this stage.
  2. We will decline your order if the products are not in stock or are no longer available. We will contact you with additional information and will not process your order.
  3. The creation of the contract between you and us will take place upon the successful delivery of your order unless we have notified you that we do not accept your order as outlined in B.
  4. It is recommended that you keep in mind all emails relating to your order.
  5. If you want to make any changes to your order, contact us by email, live chat box, or call us 0917-591-7046 for further assistance. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

 

• Non-Acceptance of Order
  1. We reserve the right not to accept any Order request if:
     1. • We have insufficient stock.
        • We do not deliver to your area.
        • The Products ordered was incorrectly priced.
        • The Products are withdrawn by the manufacturer.
        • The payment transaction is not authorized.

• Stock levels
  1. As much as possible all items featured are either in stock and available at the time of ordering, or are produced to order with the estimated lead-time available on site.

• Unforeseen circumstances
  1. While every effort is made to meet our customers’ demands, cancellations or discrepancies may be necessary as a result of an act of labor dispute, fire, flood, or other causes beyond our reasonable control.

Products and Services

1. 1. Images of Products displayed on our Website are for illustrative purposes only. They may not represent the actual size of the Products. Also, we cannot guarantee that the way your computer displays colors will accurately reflect the colors of the Products.
   2. The quantity, quality, description and any specifications of the Products will be described in the Order Confirmation Email.
   3. Once in a while we make special online discounts and promotional offers. These discounts and offers is subjected to their own specific terms and conditions stated on the Website as well as these Terms.

• Payment

1. 1. Prices on our Website is in Philippine peso. We will ensure that the prices stated on the Website are accurate and up to date. If there are any errors, you will be notified by email or telephone and we will give you the opportunity to re-confirm your Order at the correct price.
   2. Your chosen payment type (Debit card, Credit Card, PayPal, Cash On Delivery, and etc.) will be charged when you submit your order at the final stage of the checkout whether you are paying in full or have only chosen to pay a deposit of 30%. (Cash on Delivery Only)
   3. Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorizations.Your order must be paid in full prior to delivery. It is not possible for the delivery staff to take payments unless Cash on Delivery is chosen for the mode of payment.
   4. Prices is excluded of delivery charges and other fees.

• Security and Clearing

1. 1. All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorization.
   2. As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed. They are stored in encrypted form by our payment providers, BDO Unibank, Inc. and Paynamics.
   3. If you have authorized us to obtain a second or final payment of your order on your chosen credit card, we will use the same secure connection to request these charges to be transferred to the bank for authorization. Your CV2 number is not retained by our Secure Payment Provider.

Delivery and Receiving

1. We aim to deliver your furniture within the time quoted on our website when you place your order. These are quoted as the estimated length of time that we believe we can deliver the order to you based on stock availability and/or delivery times provided to us from our suppliers and are supplied in good condition and may be affected by an Event Outside Our Control. Where multiple items have been ordered, we will endeavor to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.
2. Once your complete order has been received, we will endeavor to deliver your order to you as swiftly as possible and usually not later than 3 days after it becomes available.
3. You will become the owner of the goods at the time of delivery provided we have received payment in full.
4. Our Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). Please make sure that the areas you want the furniture placed is cleared. They will then remove all wrappings and packaging and dispose of them for you.
5. To make sure you are completely satisfied with your furniture, the delivery team will ask you to sign the delivery receipt after the furniture has been installed.
6. All deliveries will be pre-booked and must be signed for. If you are out when our delivery team arrives, we will message and email you to give us a call to arrange a new delivery date. Please note that there may be an additional charge for failed delivery where the failure to deliver is no fault of ours, or where less than 24 hours’ notice is given for a customer cancellation.

Accuracy of placement information

1. Before placing an order, please check and ensure access to all necessary areas of the destination room including width and height of doors, halls, stairs, landings or access gates and passages.
2. If the order cannot be safely delivered or if no-one is available to accept delivery on the day agreed, you agree to ensure access and a re-delivery charge depending on your location.

Pre-order Cancellation

1. If you wish to cancel your online order at any time prior to delivery with no charges, all you need to do is advise us either by call, text, email, or thru our Facebook Page. Our contact details can be found at the bottom of the page
2. Once we’ve confirmed that we’ve received your cancellation pre delivery, you’ll receive a full refund to the original payment method used to pay for the order.
3. Refunds made to a credit or debit card or via PayPal may not show in your account straightaway due to the clearing time required by banks to process the refund. Please contact your card issuer or bank directly with any queries

On the day Cancellation

1. Once cancellation was made upon delivery, the customer is subjected to 30% restocking fee from the total amount purchased excluded of delivery charge.
2. We do not cancel thru credit or debit card or via PayPal, all refunds will only be processed thru online bank transfer.

Damaged or Defective Products

1. Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
2. However, if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:
   • Reject the goods
     1. You will be asked to complete an Incident Report form immediately, which you have to fill out on our website.
     2. It will be logged to your order number and a refund will be given (including any delivery charges and other fees) in any event within 30 days of cancellation being accepted.

• • Keep the goods
    1. If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.
    2. The delivery team will send us an incident report, then it will be logged to your order number, and assessed for necessary further action.
    3. We will then contact you to arrange a technician to visit and repair the problem to manufacturing standards within 7 days.
    4. If it’s unrepairable, we will replace the furniture or give a refund included of any charges. The products must be in our possession before the refund is given.

• • If the damage is discovered after delivery;
    1. You should complete an Incident form as soon as possible or at the latest within 7 days of receiving the products on our website.
    2. We will contact you to arrange a technician to visit and repair the problem. If the technician is unable to resolve the problem, we will discuss your options including returning or repairing the product to manufacturing standards, generally within 14 days.
    3. In the event that a repair cannot be made, we will replace the furniture.

• • Problems that develop after 30 days of Delivery: In the unlikely event that one of our items is to develop any damages after 30 days, please contact us via call, text, email, or thru our Facebook Page. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.

1. Furniture Express is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties. In addition, Furniture Express makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Furniture Express howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
2. Neither Furniture Express nor its owner, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
3. Furniture Express accepts no liability for any information or content contained in external third-party websites which link to or from this Website.
4. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
5. Our website is for private use only. You agree not to use it for any commercial or business purposes, and acknowledge that Furniture Express is not responsible for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6. We are not liable for any loss or damage caused by a virus or other harmful material that may infect your computer as a result of your use of the Website or your downloading of any content on the Website, or on any linked website.

1. Our Website is available and may be accessed on a temporary basis. We reserve the right to change any part or all of the Website without notice. We make no guarantee that the Website and its content will always be available without interruption. We will not be liable to you if, our Website is unavailable at any time. You are responsible for arranging access to the Website and ensuring that anyone accessing the website via your internet connection are aware of and comply with these Terms and Conditions.

1. We may update the Website and change any part of its content. We do not guarantee that the Website, and any of its content will be without errors or oversights.

1. You may not modify, reverse engineer, decrypt or alter the Website.
2. You agree not cause the Website or access to the Website to be damaged, interrupted or impaired.
3. You shall not breach or attempt to breach the security of this Website.
4. You must not use a false email address and impersonate any other person or entity.
5. The installation of adequate anti-virus software and related security protection to secure your computer systems when using the Website is your responsibility. We will not be responsible for any loss suffered as a result of your failure to secure your computer system.
6. You may use the Website only for lawful purposes.
7. You agree not to copy, duplicate, reproduce or re-sell any part of the Website.
8. You may not use the Website:
   • In any way that is unlawful or fraudulent.
   • For the purpose of harming or attempting to harm minors in any way
   • To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or similar solicitation; or
   • To transmit any data, send or upload any material that contains harmful programs intended to affect the operation of any computer software or hardware.
9. If you are uploading content to the Website, the content must not contain any material which is or may;
   • Contain any material which is obscene, offensive, hateful or provocative.
   • Promote sexually explicit material and violence or discrimination.
   • Infringe any copyright, database right or trade mark of any other person.
   • Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person.
   • Be threatening, abuse or invade another’s privacy, or cause annoyance or inconvenience.

1. Whenever you upload content or contact other users of the Website, you must comply with the standards set out in “i” above. Any actions that comply with those standards held you liable to us and indemnify us, and you will be responsible for any loss or damage we suffer as a result of your breach of the Terms and Conditions.
2. Any content you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy, or where otherwise required by law.
3. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website.
4. We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the standards set out in “i” above.

1. Discounts apply to all.
2. Cannot be used in conjunction with any other discount code or cash back offer.
3. Available until stocks last.
4. For discounts using a promotional code, the discount will be automatically applied to the total amount on the cart when the valid online discount code is entered.
5. Furniture Express reserves the right to withdraw or amend this offer at any time.
6. Furniture Express reserves the right to cancel orders or cash back originating from a website for which the discount code wasn’t officially intended.

1. These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.